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Policies and Terms of Sale

F.O.B. Santa Rosa, California USA

Terms: Net 30 days upon credit approval unless otherwise specified.
Macken Instruments also accepts Visa and MasterCard for your convenience.

Letters of Credit: Although it is not our standard practice, Letters of Credit may be accepted (subject to acceptance by our Bank) for orders exceeding $6,000 US. This Letter of Credit must be irrevocable and all banking charges must be paid by the buyer. Contact our Customer Service department for further details.

Prices: Are subject to change without prior notice.

Lead Time: Macken Instruments keeps most standard items in stock. We require a 2 to 3 week lead time for special ordered items such as Spectrum Analyzers, special Thermal Image Plates, Thermal Image plate re-surfacing, and power probe re-calibration.

Rush Orders: Providing the item is in stock, we will ship same day if orders are called or faxed in before 11:00 am Pacific Time. If the item is not in stock, there will be a charge of up to $200.00 to interrupt our standard manufacturing cycle.

Loss/Damage: Our merchandise is packed and shipped with great care to assure its arrival in good order. In case of damage, notify the Claims Department of the carrier delivering the merchandise. Many damages can be addressed at the time of delivery by inspecting for outside damages to the shipping container. Note these damages next to your signature. INSPECT for concealed damages immediately after receipt.

Shipment Consolidation -- Export Shipments: We try to consolidate export shipments to save shipping costs. Please contact our Customer Service Department for more information.

Returns: Returned merchandise for reasons other than defects in manufacturing or error on the part of Macken Instruments will be subject to a 20% restocking charge. Please contact the Customer Service Department (707/566-2110) for approval prior to returning any merchandise.

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